Inventory Due to an agreement with some vendors, plus the fact that we carry a varied inventory in our shop, we are not able to offer all of our products in our online boutique. If you are interested in an item you see pictured on this website or our blog please contact us at 250 592-0422 to check on availability.
We accept all major credit cards through PayPal. Payment via PayPal is due at time of purchase. Your privacy is always secure and protected by PayPal’s SSL encrypted technology. Although we believe your credit card is completely safe when you shop with us online, we will gladly take your order over the telephone using your credit card. Simply telephone us at (250)592-0422 with the item or items you wish to purchase, along with your address (Canada and USA only as we do not ship to international countries). We will prepare a shipping quote and can call or email you back. We are also happy to invoice you via PayPal, in which case you will not use the Shopping Cart in our online boutique.
Please NOTE: Shipping quotes shown during check-out are for Canadian addresses only. If purchasing more than one product when beneficial to you our Customer we will do a combined shipping rate to save you costs on shipping.
For US addresses only please contact us at (250) 592-0422 to see if shipping is feasible to your area. If we can ship the item to your location, we will send you a shipping quote. We take great care in packing your items to ensure they arrive safely. Please note we not ship Internationally.
We ship items daily, Monday through Friday. We do not ship on weekends or Holidays. Items paid via credit card will ship within 48 hours (unless purchase is made on a weekend or holiday). Items paid via money order will ship upon receipt of your money order. Personal cheques must clear before item is shipped - usually 7-10 days upon receipt.
The amount of tax charged depends on many factors, including the destination of the shipment and the type of item purchased. All items shipped to destinations in Canada are subject to "GST" (Goods and Services Tax) at a rate of 5%. In addition, "PST" (Provincial Sales Tax) or "HST" Harmonized Sales Tax might apply, depending on the item and the destination of the shipment. Generally, tax is calculated on the total selling price of each individual item which includes shipping and handling charges.
Please note: As the amount appearing on your order at check-out is only an estimate of the applicable taxes, it may differ from the taxes ultimately charged when your item is shipped.
We take great pride in each piece we offer you and we are confident that you will enjoy your item for years to come. Our vintage items are beautiful timeworn finds. We believe the dings, dents and imperfections add charm and character to the piece. We strive to accurately describe each item, but please look closely at the photo(s) or contact us if you have any questions at all about the item before you purchase. However, if you are unsatisfied with the item purchased, please contact us within 5 days of receipt of item. Sorry we are unable to refund shipping fees. Please contact us for pre-approval on all returns before sending back to ensure your return is handled properly. Returns cannot be accepted without prior approval. Items returned for refund or credit must be undamaged and in their original form for a full refund of your purchase price.
All sales are final on Sale Items, Vintage/One of a Kind Items, Magazines/Books and Perishable/Gourmet Items, therefore no refunds, exchanges, or store credits will be issued.
What information do we collect and how is it used?
Any information we gather about you through your use of our Contact form, when placing an order or through the checkout process on our online boutique will be kept strictly confidential. Information such as your:name, address, mailing address if different, email address, phone number and applicible payment information. We will use such information only to reply to your inquiry, process your order and/or contact you about your purchase.
Note: If at any time you have a question about how we use your personal information, about our communications with you or wish to have your personal information amended or deleted from our website please telephone us 250 592-0422 or e-mail us at firstname.lastname@example.org
Please note: We may need to retain certain information for record keeping purposes or to complete transactions or when required by law.
Automatically collected information: Through a website-hosting data reports system, information is automatically collected about you and the device with which you access our website. For example, when you use our website your IP address, operating system type, browser type, referring website, pages you viewed and the dates/times you accessed our website are automatically logged. Information about actions you take when using our website, such as links clicked may also be collected. This information is for general internal use only.
Cookies: Information may be logged when using cookies, which are small data files stored on your browser by a particilar website you have visited. You may use both session cookies, which expire when you close your browser and persistent cookies, which stay on your browser until they are deleted, to provide you with a more personalized experience when using the internet.
How is your personal information used? We may use information collected in the following ways:
-To operate and maintain our website
-To determine website activity
-To identify you as a user of our website
-To respond to your comments and/or inquiries
-To process/track an order and through the order check-out process
-To protect, investigate and deter against unauthorized or illegal activity on our website
Reserved Rights By French Vanilla Home and Garden:
Comments submitted to this website are the responsilility of the commenter. We reserve the right to remove or edit comments at our discretion. French Vanilla Home and Garden reserves the right to delete any comments that it deems not beneficial to the readership. This includes but is not limited to comments containing profanity, self-promotion, harassment, threats, or spam of any sort.
By using this website, you accept the practices as described on our Policies page.
We always welcome questions, concerns and/or comments regarding any of our policies, products and/or services-
Tuesday-Saturday 11:00am to 5:00pm PST at (250) 592-0422 or email to email@example.com